SPA POLICIES 

Please arrive at least ten to fifteen minutes before your scheduled appointment time.
In order to ensure that you obtain your desired appointments, we recommend scheduling your appointment as far in advance as possible to ensure availability. To accommodate your desired appointment a credit card is required at the time of booking to guarantee your reservation. 
 
eGift Certificates may also be used in lieu of a credit card to hold your appointment and must be booked over the phone. We hold this information as part of our cancellation policies and only make necessary charges to your account on the date of your scheduled service. Details of our cancellation policy are provided below.
 
Please notify the spa coordinator of any allergies or sensitivities to aromas or ingredients when you schedule your appointment.  
 
Although we offer planned spa packages for your convenience, you are welcome to combine any of our spa and salon services for a custom package that meets your needs. 
We ask that you please arrive 10-15 minutes prior to your appointment time.
 
We will do our best to accommodate late arrivals. However, the length of service may be adjusted so as to not interrupt the scheduled appointments of other guests. Full price of scheduled services will apply, so please plan accordingly. 
 
Of course beyond the check in policies we invite all our guest receiving services to make full use of our relaxing environment here at Solano Wellness Spa.
 
 Come early, stay late, bring a book, relax and enjoy a cup of complimentary drinks available in our relaxation area. Couples and spa parties are more than welcome to bring wine and we will provide the glasses. 
Your spa treatments are reserved especially for you. We value your business and ask that you respect the spa's scheduling policies. Should you need to cancel or reschedule, please notify us at least 24 hours in advance. 
 
*Any cancellations with less than 24 hours of notice or No Shows are subject to a cancelling fee of 50% of the cost of the scheduled service. We recognize the time of our clients and staff is valuable and have implemented this policy for this reason. When you miss an appointment with us, we not only lose your business, but also the potential business of other clients who could have scheduled an appointment for the same time.
 
ll services require a credit card or gift certificate to guarantee a reservation so please have your credit card and/or gift certificate ready when booking. You will not be billed unless there is a cancellation or no show. Upon checkout, guests may choose their method of payment. 
Prices and services are subject to change without notice. We will do our best to keep our clients up to date on any changes that may occur but encourage all clients to inquire about pricing and available services when booking your appointment. 
Gratuity is not included in the price of service or spa packages, customary tipping runs 15% to 20% but is, of course, at your discretion. You may tip the therapist in the room or upon check out at the front desk with cash, or credit card.